Privacy Policy

Imperial Wellness Spa, located in Indore, Madhya Pradesh, respects the privacy of visitors and customers who interact with our website or contact us regarding our spa services.

This Privacy Policy describes how information may be collected, used, stored and protected when you visit our website, contact us by phone or email, or communicate with us through WhatsApp.

By using our website or voluntarily providing information to us, you acknowledge that you have read this policy.

Our website currently does not provide customer registration, enquiry forms, online booking forms or online payment forms. We therefore do not collect information through those features.

If you contact us directly, we may receive information that you voluntarily share, including:

• Your name.
• Your phone number or WhatsApp contact details.
• Your email address.
• Your preferred service or appointment enquiry.
• Information you choose to include in your message.
• Relevant allergies, sensitivities or health-related details that you voluntarily share to discuss treatment suitability.

Please avoid sending unnecessary sensitive personal or medical information through ordinary messaging channels.

When you visit our website, certain technical information may be processed automatically by the website infrastructure or hosting provider. Depending on the technical configuration, this may include:

• IP address and general device information.
• Browser type and operating system.
• Pages visited and approximate visit time.
• Technical error and security logs.

This information may be used to maintain website availability, troubleshoot errors, protect against misuse and improve website security.

Our website may use essential technical storage or similar technologies where required for normal website operation, security and performance.

We do not claim to use advertising or behavioural tracking cookies as part of the current website. If analytics, advertising pixels or other non-essential tracking technologies are introduced in the future, this policy will be updated and any required notices or permissions will be provided.

You can also manage cookies through your browser settings. Disabling certain technical cookies may affect website functionality.

Information voluntarily provided to us may be used for legitimate business purposes, including:

• Responding to service enquiries.
• Communicating about appointment requests.
• Understanding your preferred spa service.
• Discussing treatment suitability and relevant precautions.
• Providing customer support.
• Maintaining business records where appropriate.
• Protecting our website and preventing misuse.
• Meeting applicable legal obligations.

We aim to use personal information only for purposes relevant to the interaction or service for which it was provided.

Customers may contact Imperial Wellness Spa using WhatsApp, telephone or email.

WhatsApp and other communication services are operated by independent third parties. When you use these services, your communication may also be subject to their respective privacy policies, terms and data-handling practices.

We recommend reviewing the privacy policy of the relevant communication provider before sharing personal information through its platform.

Our WhatsApp contact number is +91 94070 72008.

Imperial Wellness Spa does not sell or rent customer personal information to third parties for their independent marketing purposes.

Information may be shared only where reasonably necessary, such as:

• With website hosting or technical service providers who support website operation and security.
• With communication service providers when you choose to contact us through their platforms.
• Where disclosure is required by applicable law, a lawful request or a competent authority.
• Where necessary to protect legitimate rights, safety or prevent fraud and misuse.

We retain personal information only for as long as reasonably necessary for the purpose for which it was received, including responding to enquiries, managing customer communications, maintaining relevant business records and meeting legal obligations.

Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.

Information held by third-party platforms, such as WhatsApp or email providers, may also be subject to their own retention policies.

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, electronic communication or method of internet transmission can be guaranteed to be completely secure. Customers should use care when sharing personal information online.

You may contact us to request information about personal details you have voluntarily shared with us, request correction of inaccurate details, or ask us to delete information where deletion is appropriate and legally permissible.

We may need to retain certain information where required by law or for legitimate business record-keeping.

To submit a privacy-related request, contact us using the email address provided below. We may need to verify your identity before acting on a request.

Our website is intended for a general audience interested in spa and wellness services. We do not knowingly seek to collect personal information from children through the website.

Anyone under 18 should not independently arrange a service. A parent or legal guardian must contact the spa in advance regarding any proposed service for a minor. The spa may decline a service where appropriate.

Our website may contain links to third-party platforms, including WhatsApp and social media services. We do not control the content, privacy practices or security of those external websites.

Visiting an external website is subject to that provider's own terms and privacy policy.

We may update this Privacy Policy when our website features, business practices or applicable legal requirements change.

The updated version will be published on this page with a revised last-updated date. We encourage visitors to review this page periodically.

This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including applicable data protection and privacy requirements as they come into force.

For privacy questions, requests or concerns, please contact Imperial Wellness Spa: