Terms & Conditions

Welcome to Imperial Wellness Spa, located in Indore, Madhya Pradesh, India.

These Terms & Conditions govern your access to and use of our website and your interactions with Imperial Wellness Spa regarding its spa and wellness services.

By accessing or using this website, or requesting a service from us, you agree to these terms. If you do not agree, please discontinue use of the website and do not request services under these terms.

This website provides general information about Imperial Wellness Spa, its location, available services and contact details.

The website currently does not provide online registration, an online appointment booking system, customer accounts or online payment processing. Service enquiries and appointment requests are handled directly through our contact channels.

Information displayed on the website is provided for general guidance and may be updated from time to time.

Imperial Wellness Spa offers spa and wellness services intended to provide relaxation and personal care. Available services may include the following:

Services are subject to availability and suitability. The actual services provided will be confirmed directly with the customer before the appointment.

The prices displayed on the website are the listed prices for the services at the time this page was updated.

Prices, service availability and offerings may change. Please confirm the applicable price and service details with the spa before making an appointment.

Any price agreed upon and confirmed for a particular appointment should be communicated to the customer before the service begins. We will not intentionally apply an undisclosed price increase to an already confirmed appointment.

Customers may contact us by WhatsApp or telephone to enquire about services and request an appointment.

Sending a message or making an enquiry does not automatically mean that an appointment has been confirmed.

An appointment is considered confirmed only after the spa has communicated its acceptance and the appointment details have been mutually agreed.

Customers should arrive at the agreed appointment time and communicate promptly if they expect to be delayed.

If you need to cancel or reschedule an appointment, please inform the spa as early as reasonably possible using our official contact details.

Rescheduling requests are subject to availability and confirmation by the spa.

If a customer arrives late, the available treatment time may be affected by the remaining schedule. We will communicate any practical adjustment before proceeding.

If the spa needs to cancel or reschedule an appointment, we will make reasonable efforts to inform the customer and discuss an alternative appointment or any applicable refund.

Any cancellation fee, advance payment condition or appointment-specific cancellation arrangement must be communicated and agreed upon with the customer in advance. No undisclosed cancellation charge will be assumed under this general policy.

The current website does not accept online payments. Payment arrangements for services are communicated directly by the spa.

Customers should confirm the total service price and applicable payment method before receiving a service.

If a payment has been made for a service that the spa is unable to provide, the customer should contact us to discuss an appropriate refund or alternative arrangement, subject to applicable law.

Any advance payment, package, promotional offer or special payment condition must be explained to the customer before payment. Its applicable cancellation and refund conditions should be communicated clearly at that time.

Nothing in this policy is intended to remove or restrict consumer rights or remedies available under applicable law.

Customers should inform the spa before treatment about relevant health conditions, injuries, allergies, sensitivities, skin conditions, recent surgeries or other circumstances that may affect treatment suitability.

Customers should seek advice from a qualified healthcare professional where they are unsure whether a massage or wellness treatment is appropriate for them.

The spa may ask for additional information, modify a treatment where appropriate, recommend that a customer seek medical advice or decline a service where there is a reasonable concern about safety or suitability.

Customers are responsible for communicating relevant information accurately and not withholding important safety-related details.

Spa and massage services are intended for relaxation, comfort and general wellness.

Our services are not a substitute for medical examination, diagnosis, treatment, physiotherapy or professional healthcare advice.

We do not guarantee that a massage or wellness service will diagnose, cure, prevent or treat any medical condition. Individual experiences and results may vary.

Customers should stop a treatment and inform the spa immediately if they experience discomfort, pain, irritation or any unexpected reaction during the service.

Imperial Wellness Spa aims to maintain a clean, hygienic and comfortable environment for customers and staff.

Customers are expected to respect the premises, staff members and other customers and to follow reasonable hygiene and safety instructions.

Our services are professional spa and wellness services. Any inappropriate, abusive, threatening, harassing, unlawful or sexually inappropriate behaviour is strictly unacceptable.

The spa reserves the right to refuse, discontinue or terminate a service where a customer's behaviour creates a safety concern, violates these terms or makes it inappropriate to continue.

Couple massage appointments are subject to availability and prior confirmation with the spa.

Both customers must voluntarily agree to receive the service and must follow the same health, hygiene, safety and professional conduct requirements.

The spa may decline or discontinue a service if either customer raises a safety concern or behaves in a manner inconsistent with these terms.

When using our website or requesting our services, you agree to:

• Provide accurate contact and appointment information.
• Communicate relevant treatment-related health concerns.
• Respect spa staff, premises and other customers.
• Follow reasonable safety and hygiene instructions.
• Use the website only for lawful purposes.
• Avoid submitting false, misleading, abusive or inappropriate communications.
• Avoid attempting to disrupt, damage or gain unauthorised access to the website or its infrastructure.

Unless otherwise stated, website text, branding, logos, design elements, graphics, photographs and other original content associated with Imperial Wellness Spa are protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify, publish or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by applicable law.

Our website may contain links to third-party services, including WhatsApp and social media platforms.

These external services are independently operated. We do not control their content, availability, security or policies and are not responsible for changes made to their services.

Your use of third-party platforms is subject to their own terms and privacy policies.

We make reasonable efforts to keep the website available and its information accurate. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical problems, hosting issues or circumstances outside our reasonable control.

Website information is provided for general guidance. Nothing on the website should be interpreted as a medical diagnosis or professional healthcare advice.

To the extent permitted by applicable law, Imperial Wellness Spa will not be responsible for losses arising solely from circumstances beyond its reasonable control, temporary website interruptions or misuse of third-party platforms.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.

Customers should communicate relevant safety and health information before receiving a treatment so that reasonable precautions can be considered.

If you have a concern regarding a service, appointment, payment or your experience at the spa, please contact us directly so that we can review the matter.

We will make reasonable efforts to understand and address customer concerns. This does not affect any rights you may have under applicable consumer protection laws.

We may revise these Terms & Conditions when our services, website functionality, business practices or legal requirements change.

Updated terms will be published on this page with a revised last-updated date. Continued use of the website after publication of updated terms will be subject to the revised terms, to the extent permitted by law.

These terms are governed by the applicable laws of India.

Subject to applicable consumer protection laws and mandatory legal requirements, disputes arising in connection with these terms shall be subject to the jurisdiction of competent courts in Indore, Madhya Pradesh, India.

For appointment enquiries, service-related questions, complaints or clarification about these terms, contact: